Frequently Asked Questions

COVID, Your Safety is our first priority

Service

Where are bookings being taken? To make a booking you can book online via our website or app (if the premises has one). For larger parties please contact the premises directly.

I haven’t received my booking confirmation. If you have not received your booking confirmation yet, please do contact the restaurant/pub you have booked for to confirm your booking.

Are walk ins allowed? We always try and accommodate walk-ins, however, to ensure you get a table at your preferred time we advise booking online.

Are you doing takeaway? We offer several different takeaway and delivery options. You can purchase online, while a number of our sites partner with Just Eat, Deliveroo and Uber Eats to offer a to-your-door delivery service.

Are you accepting cash or is it card only? We advise our guests, wherever possible, to pay by card or contactless methods. We accept contactless card payments up to £100, Apple Pay and Google Pay.

Contacting Us

I would like to give feedback on a recent visit

If you have feedback regarding a recent visit to the The Crown & Sceptre you can click here to leave a compliment, here to leave a complaint, or here to submit an enquiry

I have a question about a pub, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not, please contact our Guest Care team by completing our enquiry form.

I want to contact you

We don't have own email addresses, so if you'd like to talk to the manager please call him or her directly. You'll find the phone number on the "home" and "find us" pages on our webiste

Can I reach you on social media?

Yes, you can find us on social media vis Facebook, Twitter and Instagram. See the bottom of our homepage to find the links.

Dining with Us

Our offers and news

How do I sign up for promotions?

We're delighted that you'd like to keep in touch. Simply sign up using the sign up button at the top of the page for all our latest news and offers.

What do I do if I haven’t received a voucher?

Please ensure you have signed up to our newsletter and or app , please note that not all guests will receive the same offer at the same time.

What do I do if I haven’t received my birthday fizz voucher?

When you signed up to our newsletter, did you enter your date of birth? If not, find a recent email from us and click on the "email preferences" link to update your details. Please allow up to 2 weeks from sign up to your Birthday to receive your voucher.

Can I use my promotional voucher at any Castle Pub?

Yes, you can use your voucher in any Castle Pub of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.

How do I unsubscribe from the newsletter?

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.

When can I use the set menu?

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.

Working with us

Are there any jobs available at your pubs?

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies https://www.thecrownandsceptrew1.co.uk/jobs

We are a supplier who are interested in working with you. Who should I contact?

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

WiFi

What is WiFi?

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

What kind of WiFi service are you offering?

We've installed free O2 Wifi, making us an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots. Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

How do I access free WiFi?

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by our pub (or other O2 hotspot).

It's easy to get online using our free WiFi:

1)Check that your device's WiFi is switched on
2)Select 'O2 Wifi' from the network list
3)Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)
4)O2 Wifi will send you a text message containing a code. Enter this plus a few simple details
5)Your welcome page should appear – you're now connected

What if I can't receive O2 WiFi's text due to lack of mobile coverage?

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to us or another venue with O2 Wifi.

My signal is weak. What's going on?

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

Where can I get more help and information?

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

Why do I need to register my details?

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies. Three, it's simpler. Registering means you don't have to log in when you visit us or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from us.

What are the terms and conditions of use?

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot.

How secure is O2 WiFi?

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

1)Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure
2)Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)
3)Avoid leaving credit card details exposed on-screen
4)Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN
5)Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)
6)Install and update well-known anti-virus software and personal firewalls if appropriate
7)Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)
8)Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/
9)Ensure that your device is password or pin-protected
10) Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

Other

Do you offer charitable donations?

Just contact the manager to discuss it with them directly.

I have been barred from a this pub

It is important to us that our pubs provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

Are there parking restrictions at your restaurants?

Some of our restaurants do operate a parking system which will be indicated by signage in the car park, however if unsure please check with restaurant on arrival.

I have received a parking fine after dining at one of your restaurants. What do I do next?

 If you have received a car parking fine, please contact the car parking company directly using the information on the fine that you have received. Alternatively, get in touch with our Guest Care Team via our enquiry form.

Does your car park have an electric power point?

 Please contact the pub/restaurant directly prior to your visit.

Do you allow dogs in your pubs?

Dogs are welcome in our bar areas and gardens in our pubs. Guide dogs and assistant dogs are welcome in all areas of the pub. Please check with the business before you visit if you're unsure.

Do you allow E-Cigarettes in your restaurant?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises.

Can't Find What You're Looking For?

Please get in touch and we'll do our best to help you.